The Helpdesk Built for Teams That Run on WhatsApp
KaizIQ Resolve lets any team — IT, HR, facilities, or customer support — capture, assign, and resolve requests through no-code intake forms, with instant WhatsApp notifications to agents and reporters at every step.
0+
Tickets managed
Across all organisations
0%
Faster resolution
vs. email-based helpdesks
0%
WhatsApp open rate
Messages read within 5 min
0 hr
Avg. time to go live
From signup to first ticket
Everything your support team needs, out of the box
No complex configuration. No long onboarding. Just a focused helpdesk that works the way your team already does.
No-Code Intake Forms
Build branded, multi-page forms for any use case — IT help desk, HR requests, facilities maintenance, or customer complaints. Every submission auto-creates a tracked ticket and triggers an instant WhatsApp notification to the assigned agent.
SLA Enforcement & Auto-Escalation
Define priority tiers with custom SLA windows. Breached tickets auto-escalate up the chain via WhatsApp — no manual follow-ups, no missed deadlines, no dropped requests.
Two-Way WhatsApp Communication
Agents update ticket status from the dashboard or directly via WhatsApp. Reporters receive automated progress receipts at every stage — from acknowledgement to in-progress to resolved.
From zero to live support in four steps
No IT setup required. No vendor meetings. Just configure, share, and start resolving.
Build Your Form
Use the no-code form builder to create a custom intake form. Add text, file upload, rating, dropdown, and multi-select fields — with conditional logic and multi-page support.
Share the Link
Get a branded public URL for your form. Share via email, embed on your website, display as a QR code — no login required for the person submitting.
Tickets Auto-Route
Every submission creates a tracked ticket with a unique ID. Your assignment matrix routes it to the right agent instantly. SLA timers start the moment a ticket lands.
Resolve via WhatsApp
Agents manage and update tickets from the dashboard. Reporters receive automated WhatsApp updates at every stage — no account or app needed on their end.
One platform. Every team that handles requests.
KaizIQ Resolve adapts to your team's specific workflows — not the other way around.
IT Help Desk
Manage hardware issues, software requests, VPN access, and onboarding tasks with a structured ticket queue, SLA enforcement, and automated escalation.
HR Operations
Handle leave queries, policy clarifications, payroll issues, and employee grievances — with optional anonymous submission and HR-only visible fields.
Facilities Management
Capture maintenance requests with location, photo attachments, and severity. Route directly to the right vendor or internal team with automatic SLA tracking.
Customer Complaints
Give customers a structured channel to raise issues. Acknowledge instantly via WhatsApp, track every complaint to resolution, and report on trends over time.
Internal Feedback
Run structured employee feedback programs with anonymous options, custom forms per department, and sentiment dashboards for leadership review.
Admin & Procurement
Streamline stationery requests, purchase approvals, vendor onboarding, and invoice queries with full ticket history and an audit trail for compliance.
Everything you need to run a professional helpdesk
Multi-Page Forms with Conditional Logic
Guide reporters through the right questions based on their previous answers — so your team gets exactly the context they need to act.
Auto-Assignment Matrix
Define rules that assign tickets to the right agent based on form responses — by department, location, request type, or any custom field.
Custom Statuses & Labels
Create your own ticket statuses beyond open and closed. Apply custom labels to filter, route, and report across your ticket queue.
SLA Policies & Escalation Matrix
Set SLA windows per priority level. Breached tickets auto-escalate to supervisors via WhatsApp until they are acknowledged and resolved.
Two-Way WhatsApp Communication
Agents and reporters exchange comments directly via WhatsApp. Every message syncs to the ticket thread automatically — no app login required.
Analytics & CSV/PDF Export
Track ticket volumes by status, agent workload, average resolution times, and SLA breach rates. Export any view to CSV or PDF for reporting.
Role-Based Access Control
Control who can view, manage, or configure each form. Assign admin, agent, or viewer roles — and keep sensitive fields hidden from reporters.
Public URL & Custom Branding
Each form gets a branded public URL with your colors and logo. Share via email, embed on your site, or display as a QR code at your facility.
See the Full Ticket Lifecycle in Action
Experience both sides: raise a ticket as an end user (Reporter), or manage and close it as a support agent. WhatsApp notifications flow automatically to both parties at every stage.
Frequently asked questions
Everything you need to know before getting started with KaizIQ Resolve.
Ready to run a smarter helpdesk?
Track ticket volumes, agent workload, resolution times, and SLA breach rates — all in one live dashboard. Go live in under an hour, with zero code.